Refund policy

 

if you are not happy with your purchase, items can be returned to us within 30 days for a refund, store credit, or an exchange.

refunds

  • full-priced items or items using discount codes can be returned to us within 30 days of receiving your order for a full refund less a $15 AUD admin fee.

  • return postage is yours to arrange. use a tracked service - only items that reach us are eligible.

exchanges

  • request an exchange within 30 days of delivery through the returns portal - for a different size, or a different item.

  • post the item back with a tracked service (return postage is yours to cover) and we dispatch your new garment at our cost. no fees.

  • if we do not have your size in stock, items can be returned for store credit.

faulty items

  • faulty items can be returned for an exchange, store credit (+5% of value), or if we determine it appropriate, a full refund.

  • please note that if we no longer have the item in stock on our website, we cannot offer an exchange.

  • we will provide you with a return shipping label and cover any costs incurred for the transit of the parcel.

  • once we have received your parcel, it can take up to 7 business days to process and issue a refund, an exchange or store credit.

condition

  • items must be unworn, in original condition and packaging, with all tags attached. returns that don't meet this cannot be accepted.

sale items

  • all sale items are final and non-refundable and non-exchangeable.

processing

  • once your parcel reaches us, allow up to 7 business days to inspect and process your return.

  • we'll email you when your return arrives and again once it's been processed.

  • if your return is approved, your store credit will be issued as a gift card (with no expiry) to your email address or your refund will be processed to your original payment method. 

other

  • we strongly recommend using a trackable shipping service or purchasing shipping insurance for return postage.

  • we cannot guarantee that we will receive your returned item, and only items received by beni are eligible for a return or exchange.

  • shipping costs are ineligible for refund or store credit.

questions? contact us at hello@bbbeni.com.