Frequently asked questions
do i have to pay tariffs on US orders?
no, tariffs are prepaid by beni. the price you pay at checkout already includes the cost of tariffs.
please refer to our shipping policy for further information.
how do I know my size?
to best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in.
this can be found directly on the product page.
how do I return or exchange an item?
we offer exchanges, returns for store credit and refunds within 30 days of receiving your item. we are happy to exchange any product for a different size, refund it for store credit or refund to the original payment method (less an A$19 processing fees) if it meets our return policy.
to exchange or return an item, please visit the returns portal.
all items purchased on sale cannot be returned or exchanged.
do you ship internationally?
yes, we ship internationally.
refer to our shipping policy for more information.
when will an item be back in stock?
we produce our collection with sustainability in mind and purchase our stock in limited batches for each season.
sign up directly on the product page to be notified when a product will be back in stock.
sign up to our mailing list to get priority access for new collections and restocks.
how do I track my order?
once we receive your order and it has been processed, you will automatically be sent a tracking number. please check your junk mail if this has not been received.
if you did not receive a tracking number please send your name and order number to us through our contact us form.
when will I receive my order?
please refer to our shipping policy for further information.
can I pick up my order?
we do not offer direct pick-ups or drop-offs.
i just placed an order, can I cancel it?
unfortunately, we are unable to cancel any orders once they are placed.
i've used the incorrect shipping address; how can I change it?
unfortunately, after an order is placed we are unable to make any edits to shipping addresses.
please contact us and quote your order number for further information.
can multiple orders be combined?
due to high volume of orders we cannot guarantee that orders can be combined. please contact us and we will do our best to accommodate.
please be sure to place all desired items in the cart before checking out.
are all the packaging materials compostable?
yes, all of our packaging materials are 100% compostable.
our mailer boxes and garment bags are made from recyclable kraft paper.
our shipping labels are FSC certified and 100% compostable.
we use soy-based inks and non-toxic adhesive in all of our packaging.
even our packaging tape is made from a natural kraft paper and vegetable gum adhesive, making it 100% biodegradable and recyclable.